Value-Added Services

Your personalized support

Around-the-clock technical support by HRS experts with global experience and in-depth local knowledge.



Always available

We know that machine uptime is a crucial factor in the HoReCa industry. Providing prompt and qualified customer support is one of the key tasks of our technical team. In addition to support, we advise our clients on how to optimize processes and selection of the best solutions. We carry out system installation, provide integration of third-party solutions, and conduct the training of your employees.

We are available 24 hours a day via the phone, mobile app, or email – we are here for you and always ready to help.



Support includes:



  • Preventive maintenance
  • System audits
  • Dedicated technical account manager (TAM)
  • Disaster recovery
  • Data synchronization


  • Webinars and product video lessons (HRS Academy)
  • User certification and confirmation of current knowledge
  • Additional services include installations and upgrades, user training, configuration requests, written instructions, report settings, and equipment repair services (for MICROS equipment)


Taking care of you

HRS Service delivers professional consulting and training services for the customer, which can be included in the contract. This guarantees timely service and meets additional technical requests from the customer.

We offer industry-leading technical expertise and professional attention to your needs.



  • 24 x 7 x 365 Technical support
  • 24 x 7 x 365 Hotline
  • Mobile App/Web access


  • Specialists in Russian and English
  • Full compliance with Russian financial and legal requirements
  • Monthly technical support reports


We would love to tell you more about HRS.

Just ask your regional manager to find out how HRS can help you to grow your business.

HRS Moscow
29 Serebryanicheskaya Naberezhnaya
109028 Moscow

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