You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Russia. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
MAIN REQUIREMENTS:
- IT background preferrable.
- Open minded, eager to learn new knowledge in inventory management and IT.
- Oracle DB base knowledge, SQL queries
- Communicative, ready to travel
- English, both written and spoken, B1-C1 level
MAIN RESPONSIBILITIES:
- Software installation (Spa and hospitality industry) across Russia
- Provide telephonic / remote / onsite support for IT products, QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
- Assist with the occasional implementation, testing and writing of documentation
- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them
- Log and manage support cases with 3rd parties.
- Business Travel up to 50%
WE OFFER:
- Multinational enthusiastic environment.
- Medical insurance (Dentist incl.);
- Motivating remuneration package.
- Wide opportunities for professional growth within our fast-growing company;
- Comfortable office at the center of Moscow; remote work during the period of contingency
- Remote/flexible working.
